Privacy policy

Last updated: August 13, 2025

Privacy Policy – Universal Trailers

Universal Trailers operates this website and online store to offer customers a seamless experience when browsing, purchasing, or enquiring about our range of Ifor Williams trailers, trailer hire, servicing, and parts (the “Services”). This website is powered by Shopify, which enables us to provide these Services to you securely and efficiently.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our site, make a purchase, use our services, or otherwise communicate with us.

Please read this policy carefully. By using our Services, you agree that you have read and understood how we collect, use, and share your personal data in accordance with this Privacy Policy.

Privacy Policy – Universal Trailers

At Universal Trailers, we are committed to protecting your personal information and ensuring transparency in how we collect, use, and store your data.

This Privacy Policy applies to all interactions with Universal Trailers, whether through our website, over the phone, or in person – including trailer sales, hire services, servicing, and parts purchases.

1. What Information We Collect

When you place an order or interact with us, we may collect the following personal information:

  • - Your name and contact details (email, phone number, address)
  • - Delivery and billing address
  • - Trailer or parts order details
  • - Payment method (we do not store card details)
  • - Communication history with our team

2. How We Use Your Information

We only use your information for the following purposes:

  • - To process and manage your orders (trailers, parts, hire or service)
  • - To contact you with relevant updates about your order or enquiry
  • - To provide after-sales support or reminders for servicing if requested

3. Data Security and Storage

  • - All customer data is stored securely on our internal software system.
  • - We do NOT sell, rent, or share your information with any third parties.
  • - Access to your data is restricted to authorised Universal Trailers staff only.
  • - We do not store sensitive payment information such as credit card numbers.

4. How Long We Keep Your Data

We retain your information only for as long as is necessary for the purposes above or to comply with legal obligations (such as VAT record keeping). You can request deletion of your data at any time by contacting us.

5. Your Rights

You have the right to:

  • - Access a copy of the personal data we hold about you
  • - Request corrections to inaccurate or outdated data
  • - Ask for your data to be deleted (where legally possible)


To make a request, please contact us at:

📧 info@universal-trailers.co.uk

📍 Universal Trailers, Johnsons Yard, Coneyhurst Road, RH14 9DQ

📞 01403 782862